Customer Support

Have a question? You’re in the right place!

Here you’ll find answers to the most common questions about our vintage toys, playset pieces, ordering, and shipping. If you can’t find what you’re looking for, just reach out, we’re happy to help.

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Why choose the Old World Toy Store?

We hand-select every vintage toy in our collection, choosing only the best examples we can find. Each piece is thoroughly cleaned as much as possible without risking damage to original stickers or lithographs. While our toys are decades old, they should never feel grimy or neglected, we take pride in offering clean, well-cared-for items you’ll be proud to display and enjoy for years to come.

Are vintage toys safe for children?

All items sold in this shop are vintage collectibles intended for adult collectors only. These products may contain small parts, sharp edges, original paint, or other features that do not meet current safety standards and may pose choking or other hazards. They are not toys for children and must not be given to anyone under 14 years of age.

By purchasing, the buyer acknowledges these risks and agrees that the items will be used for display or collection purposes only. The buyer further agrees to assume all responsibility for proper handling and to hold the seller harmless from any liability, loss, or injury related to the use or misuse of vintage items.

How fast do you ship?

We ship orders within 2 business days.

You can choose between USPS Ground Advantage (2–5 business days) or USPS Priority Mail (1–3 business days). An estimated delivery date will be shown at checkout, and every order includes a tracking number.

Please note that delivery times are estimates, USPS does not guarantee exact arrival dates.

Do you ship internationally?

At this time, we only ship within the 50 United States. We do not currently offer international shipping.

What is your return policy?

We want you to love your purchase! Because our items are vintage and one-of-a-kind, all sales are final and we are unable to accept returns, exchanges, or cancellations.

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. Be sure to include your order number and clear photos so we can make things right as quickly as possible.

We take great care in describing our products accurately so you can shop with confidence. Please review all product details before placing your order, and feel free to reach out with any questions prior to purchase.

Will the toy I receive match the photos?

For most individual items, the exact piece you receive may not be the one pictured. However, each item is carefully selected to match the quality and condition shown in the photos. For complete playsets, we include actual photos of the exact set you’ll receive so you can review details like sticker condition and color variations before purchasing.

Gift wrapping & packaging

Every order is packaged securely to ensure safe arrival. Each vintage treasure is carefully protected so it reaches you in the same condition it leaves our shop. We take extra care with every piece, because we know how special these items are to you.

Do you clean or restore the toys?

Yes! Each toy is carefully cleaned to remove dirt and grime, ensuring it looks its best without feeling neglected. We avoid any cleaning or restoration that might damage original stickers, lithographs, or paint, so every piece retains its authentic vintage charm.

How do I find missing pieces in a playset?

We’re happy to help! You can look through our collections by playset to see all the pieces that came with each set. On every product page, there is a link to the collection(s) showing all the pieces included. This makes it easy to find the missing parts you need to finish your playset.

Ready to find that missing piece? Shop by Playset Pieces

Do you also make 3D printed replica pieces?

Yes! We have a passion for crafting high-quality, near-identical replicas of original vintage toys. Some collectibles are so rare that their prices skyrocket, making them difficult to obtain.

All of our replica pieces are discreetly marked with "3D" to clearly distinguish them from the original vintage toys. This helps collectors know they are acquiring a high-quality replica while preserving the authenticity of the original items.

Browse our 3D printed replicas.

How do you determine your prices?

Our prices are based on a combination of factors, including rarity, condition, age, and current collector demand. Each toy is carefully evaluated to ensure it reflects its value in the vintage market while remaining fair to collectors looking to add a special piece to their collection.

Do you buy vintage toys?

Yes! If you have a collection of vintage toys, especially from brands or toy lines we already carry, we’d love to hear from you! Please reach out to us at oldworldtoystore@gmail.com to discuss potential purchases.

What is a “whoops” figure?

A “whoops” figure is a rare manufacturing error or misprint in a toy line. These can include missing pieces, miscolored parts, extra limbs, upside-down features, or other unusual quirks that were not intended by the manufacturer. Because they are uncommon, whoops figures are highly sought after by collectors and can be a unique and fun addition to your collection.

Where are you located?

We’re based in Charlottesville, Virginia. While we don’t have a public storefront, we operate exclusively as an online business to serve collectors everywhere.

How do I contact you?

You can reach us anytime by email at oldworldtoystore@gmail.com. We’re happy to answer your questions and assist with your vintage toy needs!